Lansley ("we" and "us") is the operator of (https://lansley.us/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
*ONLY SHIP WITHIN THE UNITED STATES
We are currently unable to ship orders to destinations outside of the United States. All orders are shipped within 24-48 hours through FEDEX, USPS(United States Postal Service) or UPS(United Parcel Service). Kindly be advised that we do not ship during weekends or holidays.
DUE TO THE COVID-19 PANDEMIC, SHIPPING TIMES ARE NOT GUARANTEED AND ORDERS MAY BE DELAYED.
Customers are advised to double check that the address is correct. Lansley is not liable for any item lost due to incorrect shipping address. We promise tracked shipping on all orders. As soon as your order is shipped, you will receive an email with live tracking information on the email ID provided at the time of placing the order. If there is a problem with your tracking number or package delivery, please reach out at firstname.lastname@example.org. To get help more instantly, we strongly recommend that you follow us on IG(@LANSLEYWAX) and DM us.
For the benefit of our valued fulfillment team, we observe weekends and the following US Holidays:
New Year’s Day
4th of July
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
All orders are shipped within 24-48 hours through USPS(United States Postal Service) or UPS(United Parcel Service). Kindly be advised that we do not ship during weekends or holidays.
In general, domestic shipments are in transit for 5 - 10 days.
3.2 Transit time Internationally
We are currently unable to ship orders to destinations outside of the United States.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.6 Delivery Time Exceeded
If delivery time has exceeded the reasonable time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. Customer service
For all customer service inquiries, please email us at email@example.com